FAQ's

Frequently Asked Questions (FAQ)


🔑 About the License

Each purchase includes a license for 1 Live Account + 1 Demo Account OR 2 Live Accounts.

Accounts must be registered under your name and surname.

Important: Demo and live accounts both count toward your license limit.

License Can Be Changed If:

✅ Your broker closes your account
✅ Your broker changes the account number
✅ Your account expires
✅ You are switching to a prop-funded account
✅ You have another valid reason and can provide proof


📦 What Will I Receive?

You will receive:

  • Expert Advisor (EA) files
  • Instructions & Set Files
  • Support – Live Chat or Email (almost 24/7)
  • Free Updates (if available in the future)

📧 How Will I Receive the Files?

After your purchase, we will contact you via email to request your MT4 account number.

Please check your Inbox and Spam/Junk folder for our email.

Once we receive your MT4 account number, delivery will be completed within 24–48 hours.

All files are delivered exclusively via email.


❌ Copy Trading and Resale Policy

EA licenses strictly:

Prohibit resale, redistribution, or commercial use (including signal or copy-trading services)

Restrict use to personal accounts only, with a limit on the number of licensed accounts

Note: All EAs are connected to our servers. Logs allow us to track license usage and detect unauthorized redistribution.


📩 Didn’t Receive Our Email?

Check your Spam/Junk folder first.

If still not received after 48 hours, contact us at trendrobotpro@gmail.com.


💳 Is It a One-Time Payment?

Yes – there are no hidden fees, upsells, or recurring charges.


⏱ When Do I Receive the Product?

You will receive your files within 24–48 hours after you provide your MT4 account number.


📊 How Often Does the EA Trade?

This depends on:

Market conditions

How many pairs you are using
You can view our live trading account on the homepage for reference.


⏳ The EA Hasn’t Opened Trades

Please be patient — it is normal for there to be days with no trades, depending on market conditions.


📈 What is the Monthly Gain %?

Results vary based on:

Market conditions

Account size

User settings

We do not guarantee or predict any specific profit percentage.


💼 Broker Compatibility

Our EAs work with any MT4 broker.


🛠 Can I Backtest the EA?

Yes, but keep in mind:

Our EA uses live market data that is not fully replicated in backtests.

Backtest results may not be 100% accurate compared to live performance.


🆘 What Kind of Support Do You Offer?

We provide nearly 24/7 support through live chat and email.
Typical response time: within a few hours on business days.

Results verified by Myfxbook. Past performance does not guarantee future results.

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Results verified by Myfxbook. Past performance does not guarantee future results.