FAQ's
Frequently Asked Questions (FAQ)
🔑 About the License
Each purchase includes a license for 1 Live Account + 1 Demo Account OR 2 Live Accounts.
Accounts must be registered under your name and surname.
Important: Demo and live accounts both count toward your license limit.
License Can Be Changed If:
✅ Your broker closes your account
✅ Your broker changes the account number
✅ Your account expires
✅ You are switching to a prop-funded account
✅ You have another valid reason and can provide proof
📦 What Will I Receive?
You will receive:
- Expert Advisor (EA) files
- Instructions & Set Files
- Support – Live Chat or Email (almost 24/7)
- Free Updates (if available in the future)
📧 How Will I Receive the Files?
After your purchase, we will contact you via email to request your MT4 account number.
Please check your Inbox and Spam/Junk folder for our email.
Once we receive your MT4 account number, delivery will be completed within 24–48 hours.
All files are delivered exclusively via email.
❌ Copy Trading and Resale Policy
EA licenses strictly:
Prohibit resale, redistribution, or commercial use (including signal or copy-trading services)
Restrict use to personal accounts only, with a limit on the number of licensed accounts
⚠ Note: All EAs are connected to our servers. Logs allow us to track license usage and detect unauthorized redistribution.
📩 Didn’t Receive Our Email?
Check your Spam/Junk folder first.
If still not received after 48 hours, contact us at trendrobotpro@gmail.com.
💳 Is It a One-Time Payment?
Yes – there are no hidden fees, upsells, or recurring charges.
⏱ When Do I Receive the Product?
You will receive your files within 24–48 hours after you provide your MT4 account number.
📊 How Often Does the EA Trade?
This depends on:
Market conditions
How many pairs you are using
You can view our live trading account on the homepage for reference.
⏳ The EA Hasn’t Opened Trades
Please be patient — it is normal for there to be days with no trades, depending on market conditions.
📈 What is the Monthly Gain %?
Results vary based on:
Market conditions
Account size
User settings
We do not guarantee or predict any specific profit percentage.
💼 Broker Compatibility
Our EAs work with any MT4 broker.
🛠 Can I Backtest the EA?
Yes, but keep in mind:
Our EA uses live market data that is not fully replicated in backtests.
Backtest results may not be 100% accurate compared to live performance.
🆘 What Kind of Support Do You Offer?
We provide nearly 24/7 support through live chat and email.
Typical response time: within a few hours on business days.
Results verified by Myfxbook. Past performance does not guarantee future results.
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Results verified by Myfxbook. Past performance does not guarantee future results.