Privacy policy
At RFP Soft, accessible from https://www.robotforexpro.com, protecting your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have regarding your information.
1. Consent
By using our website, placing an order, contacting us, or using our services, you acknowledge that we process your personal data as described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
- Personal details: name, email address, billing details, trading account numbers (MT4/MT5), and account information required for software licensing and activation.
- Order and transaction data: products purchased, order number, payment status, invoices, refunds, and delivery status.
- Communication data: messages sent via email, contact forms, live chat, withdrawal requests, refund requests, or support requests.
- Technical data: IP address, browser type, device information, pages visited, cookies, and similar technologies.
3. How We Use Your Data
We use your data to:
- process and manage your orders;
- provide, license, activate, and deliver our digital software products;
- communicate with you regarding support, updates, product delivery, and service messages;
- respond to contact requests, refund requests, and withdrawal requests;
- improve our website, products, and customer service;
- prevent fraud, abuse, unauthorized access, and misuse of our products;
- comply with tax, accounting, legal, and regulatory obligations.
4. Cookies
We use cookies and similar technologies to operate our website, improve user experience, analyze site traffic, personalize content, and support marketing activities where permitted.
Cookie preferences can be managed through our cookie consent banner and your browser settings.
5. Third Parties
We may use trusted third-party service providers to operate our business and provide our services.
- Our store is hosted on Shopify Inc., which processes customer and order information necessary to operate our online store.
- Payment information is processed securely by our payment service providers. We do not store complete payment card information on our own servers.
- We may use analytics, email, marketing, live chat, fraud prevention, accounting, and affiliate-management tools where necessary for business operations.
We do not sell or trade your personal data.
6. Your Data Protection Rights
Depending on your location and applicable law, including the GDPR, you may have the right to:
- access and request a copy of your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data, where legally possible;
- restrict or object to certain processing activities;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a relevant data protection authority.
We will never sell your personal data to third parties.
To exercise your rights, please contact us at admin@rfp-soft.com. We aim to respond within one month.
7. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal data from children under the age of 16. If you believe that a child has provided us with personal information, please contact us and we will take appropriate action.
8. Security & Retention
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
We retain personal information only for as long as necessary to provide our services, support customers, prevent fraud, and comply with legal obligations.
Order, billing, licensing, accounting, and tax records may be retained for longer periods where required by applicable tax, accounting, or legal obligations.
9. International Transfers
Because we use online service providers such as Shopify and other business tools, personal data may be processed in countries outside your country of residence. Where required, appropriate safeguards are used to protect your personal data.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Legal Language Notice:
All terms, policies, notices, and legal information on this website are provided in English. This version is considered the official and legally binding version.
If you require clarification or a translation for better understanding, please contact us at admin@rfp-soft.com — we will gladly assist you.